1.    Why should i become a membership?

Creating a account has many benefits.

-       It saves your information for quick and easy order.

-       You can take advantage of special opportunities presented by Luppio Online Shop.

-       You can be informed obout our campaigns.

-       You can review your order history.

-       You can save all your delivery address information.


2- Is the Luppio membership free?

The membership on our Online Shop is free.


3- How can I cancel my membership?

You can cancel your membership from or+90 212 419 19 18 the Customer Service number.


4- I don't remember my password, how can I log in?

If you forget or don't remember your password, click the "forgot my password" button on the Homepage and enter your e-mail address. Luppio sends you  password-change-information to your e-mail address, follow these steps to regain access to your accout.


5- How can I update my account information?

Log in and click the "My Account" button top right of the Homepage, you will be directed to the Registration Page. It is important that your membership information is complete and up to date so that we can reach you.




1.    Do I have to be a member to order?

You can realize a membership operation which can take a few minutes to order from Luppio. If you do not want to join you can create an order with the options of "Continue without membership" or "Login with Facebook".


2- How can I add products to my shopping cart?

To add to cart the product you want to buy, first choose the color and size. Then click to add to cart button. When the product is added to your cart, cart pop-up will be opened. You can continue shopping by browsing different products or proceed to purchase the products on your cart. You can view the products in your cart whenever you like by clicking the cart icon in the upper right corner.


3- How can I buy the products in my cart?

When you click on "Complete order" button, you will be presented with a screen where you can register as a member and become a member if you are not one already. You can shop without being a member, but we advise you to sign up to benefit the advantages of our site.


4- How can I understand if my order is approved?

When your order is received, a warning message will be sent to your gsm number to confirm that it has been successfully completed. Your order information will also be sent to your registered e-mail address.


5- Can I make changes after the confirmation of my order ?

Unfortunately, we can not make any changes to your order in whole or in part once it is confirmed. However you can cancel your order, and place a new order.




1-Which Shipping Company do you work with?

Your orders from our internet store are delivered to you with the assurance of Sürat Kargo.


2- Do you send orders to abroad or to the TRNC?

Orders are not sent abroad or to the TRNC yet.


3- Are there any deliveries on official holidays?

Sürat Kargo does not deliver on official holidays.


4- Can you send to another shipping company except for Sürat Kargo?

We work with Sürat Kargo and we do not send with any other shipping company.


5- Where are my products being shipped from?

The products you bought from Luppio virtual store are shipped from the logistics warehouse in Sultangazi, Istanbul.


6- How can I find out if my order is shipped?

When your order is shipped, we will direct you a confirmation e-mail. You can follow your courier on Sürat Kargo with the tracking number written in this message.


7- What happens if I am not on the address during the delivery of the order?

If your order couldn't be delivered to you because you were not on the address, Sürat Kargo does not make a second visit. In this case you are required to visit the branch where your courier is located and have your courier delivered.


8- How can I find out the delivery date of my product?

When you come to the product that you liked from our site and make your body selection, you can find delivery date information under the “Add to Cart” section.


9- Should I receive delivery when the package is damaged?

You should not take out the damaged incoming packages, and you must get the cargo officer take the minutes that the package is damaged. You can then contact our customer service regarding your order.


10- What should I do if I can not reach the Sürat Kargo branches?

You can get detailed information from Sürat Kargo Customer Services on 0850 2020202.




1-How long is my return policy?

Provided that the products you purchased from have not been used, the period of exchange is "15 DAYS" from the date of invoice.


2- How can I perform an exchange transaction?

-        You are required to send the goods / products you want to exchange with the invoice to our head office address on the invoice.

-        After the arrival of your cargo you have sent, you are required to enter the address to create your exchange order, before the stocks of the products you want ran out. Once you have entered our online shopping site, add the products or goods you want in the cart. You have to write "I HAVE AN EXCHANGE BALANCE" in the order note section and choose "CASH ON DELIVERY" at the payment step.

-        The relevant team will perform the change process according to the product you send and the order you place.


3- Will I pay courier fee during the exchange process?

-        If the purchased product arrives at faulty / defective / wrong way, we will charge courier fee for exchange transactions.

-        During the exchange of the products non faulty / defective / wrong the courier sent to us is free.

-        Courier fee will be on your charge for the courier sent to you at the end of the exchange.


4- The product I am replacing is more expensive than the one I sent

-        If the total amount of the products in your exchange order is higher than the amount of the products/goods you sent, the remaining sum will be reflected to you as CASH ON DELIVERY.






1-My order is sent faulty/defective/wrong, What should I do?


All the products that we offered for sale go through damage control while being packaged to be delivered to courier. If the product is arrived to you faulty / defective/ wrong, which is rare, the process operates as fallows;

When your order is delivered to your address by the cargo officer, always check the outer pack damage before receiving the product and prepare a "Due Diligence Record" when you detect any damages.

In the event of any damage after the delivery of the order, you must contact the relevant cargo office immediately and ask them to prepare a "Due Diligence Record". If the cargo branch is not helping you about this subject, please inform us as soon as possible.

When you send the damaged product to our LUPPIO address together with the Damage Assessment Record, your product change or return transactions will be completed quickly and you will be informed.



2- How to return the amount I paid when I made a return of product?


When you make a product return, your money will be returned according to your payment form, after the product has been confirmed accepted by the review.

- If you have made your payment by credit card, your installments will be repaid in installments, your single withdrawals will be refunded in 7 working days as a single withdrawal.

- If you have made your payment with a debit card, your single transaction will be returned to your bank account within 7 working days via transfer / eft.

- If you have made your payment with a virtual card, your single withdrawal will be refunded within 7 working days to your card.

- If you have made your payment with the option of Cash on Delivery, it will be refunded within 7 working days on the iban number that you will inform us.



3- Why the return of the product isn't transferred to my account?

It may be a problem due to the Iban number you have given. You can call our customer service for detailed information. +90 212 4191918





Browser software settings: We suggest you to use Internet Explorer version 6 and above or Mozilla/Firefox version 1.5 and above in order to have the most accurate views of the products in Luppio Online Store and to get the proper functioning of the general functions of the site. You need to enable Java and Java script applications for maximum quality view. In order to add product to your cart, the Allow Cookies option must be enabled (If you are using Explorer 6.0 for Windows, you can access from Tools/Internet options / Privacy). Screen resolution: To display correctly Luppio virtual store, it is recommended to set your display settings to a value equal or above 1024x768 pixels. 

An information e-mail about the opportunities and campaigns will be sent periodically to your e-mail address you have provided while subscribing to For any kind of problems you can contact us at and 0 212 4191918