Which shipping company do you work with?

Your orders created from our online store are delivered to you with the assurance of Sürat Kargo at home and DHL shipping abroad.

Do you ship orders abroad or to KKTC?

Yes, it is sent abroad or to KKTC.

Is delivery made on public holidays?

Sürat Kargo does not deliver on public holidays. Depending on the customs working times, it can be shipped abroad.

Can you send with another cargo company other than Sürat Cargo?

We are working with Sürat Kargo. No shipment is made with any other cargo company.
Our international shipments are sent by Dhl cargo.

Where are my products shipped from?

The products you purchase from the Luppio.com virtual store are shipped from our logistics warehouse in Sultangazi, Istanbul.

How can I find out that my order has been shipped?

You can follow the order tracking number sent to you.

What happens if I am not at the address in order delivery?

If your order could not be delivered to you because you are not at your address, the Cargo company does not make a second call to the address specified. In this case, you need to visit the branch where your cargo is located and pick up your cargo.

How can I find out the delivery date of my product?

Our average delivery time is between 1 and 7 days.

The package arrived damaged, should I take it?

You should not receive the damaged packages, but you should keep a record of the package to the cargo officer that the package is damaged. You can then contact our customer service regarding your order.

I cannot reach the speed cargo branches, what should I do?

Our customer service service will help you.

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